• Manage and track inbound inquiries from website, campaigns, events (offline & online), and other marketing activities.
• Contact potential customers via phone and email to assess their requirements and determine lead authenticity.
• Qualify and categorize leads based on pre-defined criteria before transferring them to the respective sales team.
• Maintain an accurate database of inquiries and follow-up records in the CRM system.
• Coordinate with sales teams across different states and business segments to ensure smooth lead transfer.
• Provide timely reports on lead quality, response rates, and conversion metrics to the marketing manager.
• Identify trends in inquiries and share insights with the marketing team for campaign optimization.
• Ensure professional and timely communication with potential clients, maintaining a high standard of customer service.

Required Skills & Qualifications:

Education: Graduate in Marketing, Business Administration, or a related field.

Language: Hindi, English & One regional language

Experience: 1-3 years in lead management, telemarketing, customer support, or a similar role (Freshers with excellent communication skills can also apply).

Communication Skills: Strong verbal and written communication skills in English.

Tech Skills: Proficiency in MS Office (Excel, Word, PowerPoint) and experience with CRM tools (Salesforce) is an advantage.

Interpersonal Skills: Ability to engage with potential customers professionally and build rapport.

Organizational Skills: Good time management, ability to multitask, and strong attention to detail.

Sales Understanding: Basic knowledge of sales and marketing funnel concepts.

Proactiveness: Ability to take initiative and work independently while collaborating with teams.

Why Join Us?

• Opportunity to work in a dynamic marketing team with a fast-growing company.
• Exposure to various marketing channels and sales strategies.
• Career growth opportunities in sales and marketing based on performance.
• Competitive salary and performance-based incentives.

How to Apply?

Interested candidates can send their updated resume to [email protected] with the subject line

“Application for Marketing Enquiry Handling Executive – [Your Name]”.

For more details, visit our website: www.rinac.com