• Providing technical support / clarifications on products to sales team, Direct and Indirect customers.
• Handling customer complaints to the satisfaction of customer by providing resolution by identifying root cause and reporting back to customer and feedback submission to D&E /OEM team.
• Support in on need based site trainings to OEM’s, top contractors, key end customers at customer place to help customers better understand the product /Solutions features, Installation, operation, maintenance and trouble shooting.
• Addressing Telephonic / short support calls from customers on technical clarifications.
• Prepare videos/quick reference guides on product features/ installation/maintenance / Electrical needs and troubleshooting for key products.
• Support in exhibitions / road shows / virtual external technical needs.
• Technical validation of performance measurement through field trials / validate value proposition of key automation and new products/solutions.
• Support virtual technical training needs for sales, Service providers and other stake holders on various topics like safety, Installation / service, Automation, New products etc.,
• Benchmark, validate and build value proposition vs key competition in both existing and new product portfolio.
• Support in early product trails / reporting performance / providing feedback on new products/solutions.
• Lead and support trouble free 1st user experience on all such products.
• Providing spares recommendation for stock by analyzing sales history, product performance and market demand.
• Lead in Retrofit /refurbishing business with key end users.
• Interact with key consultants, end customers etc., in positioning our products and solutions, product technologies and general brand building.
• Act as a pivotal single point contact between sales and D&E/OEM / factory on all technical needs.

Skills and Qualifications:

• Bachelor’s degree in Engineering preferably in Mechanical.
• Minimum 10 years’ experience in NH3 Refrigeration with five years in screw refrigeration System as application Engineer/manager role in cold chain industry.
• Experience of Auto Cad and drawings.
• Analytical mindset with the ability to make data-driven decisions.