At Rinac, our commitment to customer delight doesn’t end with installation. We’ve established Rinfra, a dedicated entity to manage our after-sales service. With a focus on preventive maintenance, timely breakdown resolution, and spare part availability, Rinfra ensures your cold storage systems remain reliable and efficient throughout their lifecycle. ‘
With 27 Rinfra centers across India, we ensure rapid, region-wise response and support.
Typical Service Issues Faced by Cold Storage Installations
Cold storage units are critical infrastructure, especially for industries dealing with perishables.
However, without proper maintenance, common issues include:
- Compressor or condenser failure due to irregular servicing
- Temperature fluctuations leading to spoilage
- Inefficient insulation due to aging panels or door leaks
- Delay in spare part availability causing prolonged downtime
- Inadequate monitoring systems for multi-location setups
- High energy consumption from outdated refrigeration systems
- Lack of trained technicians for specialized equipment or brands
These issues can result in product loss, safety concerns, and loss of business continuity.
Benefits of Signing Service Level Agreement (SLA) with Rinfra
A Service Level Agreement with Rinfra provides:
- Timely and quality service – reducing system downtime
- Increased equipment uptime – up to 95% uptime reported
- Prompt attendance for perishable-dependent facilities
- Breakdown elimination or reduction – improved reliability
- Improved ROI – fewer losses, more profits
Benefits to Clients
- Minimized downtime, especially critical for perishable storage
- Reduced operational costs through energy-efficient systems
- Enhanced equipment life with timely maintenance
- Reliable support from trained Rinfra technicians
- Peace of mind through transparent SLA commitments
- Data-driven monitoring for performance optimization
- Nationwide reach with 27 service centres
SLA Response Commitment
- Within 30 km: 2 to 4 hours
- Up to 50 km: 4 to 16 hours (depending on call time)
- Outstation: 12 to 36 hours (travel and call time dependent)
